Any investor complaints has to be mailed to complaints@quantace.in
Grievance Redressal Mechanism
Client’s queries/complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally, or telephonically. An email may be sent to the Client Servicing Team at support@quantace.in. Alternatively, the Investor may call on +91 9619927668.
- A letter may also be written with their query/complaint and posted at the following address:Quantace Research and Capital Pvt Ltd. Office No.06 B104, We Work Spectrum Tower, 6th Floor, Mindspace, Chincholi Bunder Road, Off Link Road, Malad West, Malad, Mumbai, Maharashtra, 400064
- Clients can write to the Compliance Officer at compliance@quantace.in if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Compliance Officer.
- In case the client is not satisfied with our response, they can lodge a grievance with SEBI at http://scores.gov.in . SCORES may be accessed through the SCORES mobile application as well, which can be downloaded from this link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330.
- After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal. For more details about the ODR mechanism, fees, timelines, etc., you may read the master circular released by SEBI titled: "Online Resolution of Disputes in the Indian Securities Market" available at the following link: SEBI Master Circular.
We believe that Investor service is a vital element for sustained business growth, and we want to ensure that our Investors receive exemplary service across different touchpoints. Prompt and efficient service is essential for retaining existing relationships and, therefore, Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of the Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in the future.
Principles of Grievance Redressal Policy:
- Investors will be treated fairly at all times.
- Complaints raised by Investors will be dealt with courtesy and in a timely manner.
- Queries and Complaints will be treated efficiently and fairly.
The Research Analyst and employees work in good faith and without prejudice towards the interests of the Investors.
Grievance Redressal / Escalation Matrix
Complaints
| Received From | Pending at end of last month | Received | Resolved* | Total Pending# | Pending Complaints > 3 Months | Average Resolution Time^( in Days) |
|---|---|---|---|---|---|---|
| Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |