Investor Charter

A. Vision and Mission Statements for Investors

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of Business Transacted by the Research Analyst with Respect to the Investors

To publish research report based on the research activities of the RA
To provide an independent unbiased view on securities.
To offer unbiased recommendation, disclosing the financial interests in recommended securities.
To provide research recommendation, based on analysis of publicly available information and known observations.
To conduct audit annually
To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place.

C. Details of Services Provided to Investors (No Indicative Timelines)

Onboarding of Clients
Sharing of terms and conditions of research services
Completing KYC of fee paying clients
Disclosure to Clients:

To disclose, information that is material for the client to make an informed decision, including details of its business activity, disciplinary history, the terms and conditions of research services, details of associates, risks and conflicts of interest, if any
To disclose the extent of use of Artificial Intelligence tools in providing research services
To disclose, while distributing a third party research report, any material conflict of interest of such third party research provider or provide web address that directs a recipient to the relevant disclosures
To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst.
To distribute research reports and recommendations to the clients without discrimination.
To maintain confidentiality w.r.t publication of the research report until made available in the public domain.
To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information
To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines
To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services
To treat all clients with honesty and integrity
To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.

D. Details of Grievance Redressal Mechanism and How to Access It

Investor can lodge complaint/grievance against Research Analyst in the following ways:

1. Mode of Filing the Complaint with Research Analyst

In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

2. Mode of Filing the Complaint on SCORES or with RAASB

SCORES 2.0 (https://scores.sebi.gov.in) is a web-based centralized grievance redressal system of SEBI.

First review done by designated body (RAASB)
Second review done by SEBI
Email to designated email ID of RAASB

If not satisfied, file complaint on SMARTODR platform for resolution via online conciliation or arbitration.

3. Physical Complaints

Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400 051

E. Rights of Investors

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to Fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Turnaround Times
Right to be informed of the timelines for each service
Right to be Heard and Satisfactory Grievance Redressal
Right to have timely redressal
Right to Exit from Financial product or service as per agreed terms
Right to Guidance for Complex and High-Risk Financial Products
Additional Rights for vulnerable consumers
Right to Feedback
Right against coercive or one-sided clauses

F. Expectations from the Investors (Responsibilities of Investors)

Do’s

Always deal with SEBI registered Research Analyst
Ensure valid registration certificate
Check for SEBI registration number
Refer to the list on SEBI website: SEBI Registered Analysts
Review disclosures before investing
Pay via banking channels or CeFCoM if opted
Check research recommendations before transactions
Ask questions and clear doubts before acting
Seek clarification especially for complex/high-risk products
Know your right to stop services or provide feedback
Know your right not to be bound by regulatory-violating clauses
Report assured/guaranteed returns claims to SEBI

Don’ts

Do not provide funds to the Research Analyst
Do not fall for misleading ads or market rumors
Do not get lured by limited-time incentives or gifts
Do not share login credentials with the Research Analyst