Accessibility Policy
Introduction
Quantace Research and Capital Private Limited (“Quantace Research”) is committed to providing equal access to all individuals, including persons with disabilities (PwDs). This policy is framed in accordance with the Rights of Persons with Disabilities Act, 2016, rules made thereunder, and applicable SEBI circulars, to ensure that our services and digital platforms are inclusive and accessible.
Policy Objective
The objective of this Accessibility Policy is to:
- Promote non-discrimination, inclusivity, and equal participation of PwDs.
- Ensure that our digital platforms, services, and communications are accessible in line with applicable laws.
- Provide a clear framework for addressing accessibility-related concerns.
Applicability
This policy applies to:
- All employees, officers, and representatives of Quantace Research.
- All digital and communication platforms owned, operated, or managed by Quantace Research.
- All clients, investors, and stakeholders interacting with Quantace Research.
Governance and Responsibility
- Nodal Officer for Accessibility: Karthick Jonagadla, Managing Director & CEO.
- Compliance Officer: Shubhada Patil.
- Dedicated Accessibility Contact: special-needs@quantace.in. A dedicated email ID special-needs@quantace.in is maintained to specifically handle requests, feedback, and grievances from PwDs, ensuring prompt attention and resolution.
Grievance Redressal / Escalation Matrix
| Level | Designation / Role | Contact Person | Phone | |
|---|---|---|---|---|
| 1 | Head of Customer Care (First Point of Contact) | Karthick Jonagadla | special-needs@quantace.in | +91 9619927668 |
| 2 | Compliance Officer | Shubhada Patil | compliance@quantace.in | +91 9930099424 |
| 3 | Principal Officer (Final Escalation) | Karthick Jonagadla | karthick@quantace.in | +91 9840004224 |
Commitments
Quantace Research shall:
- Provide services and platforms in an accessible manner, consistent with legal and regulatory requirements.
- Ensure reasonable accommodations are made wherever required to assist PwDs.
- Maintain special-needs@quantace.in as a direct and confidential channel for PwDs to raise concerns or request individualized assistance.
- Promote awareness among employees regarding inclusivity and accessibility.
- Treat all grievances of PwDs with sensitivity, fairness, and urgency.
Enforcement
This policy comes into effect immediately and shall be enforced across all operations of Quantace Research. Non-compliance with this policy shall be treated seriously and may invite action as per applicable law.
Review of Policy
The Accessibility Policy shall be reviewed periodically to ensure alignment with prevailing laws and regulations.
Complaints
Notes:
Inclusive of complaints of previous months resolved in the current month.
Inclusive of complaints pending as on the last day of the month.
Average resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by the total number of complaints resolved in the current month.